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Metrobus and future elections.

had already written about the Metrobus in Mexico City, has been a breakthrough and is very useful, but could be much better if handled in an appropriate manner.
Today I took great courage, to reach the station of El Caminero saw that there were many buses but also many people on the platform, much more than usual because it was not even rush hour, and all those metrobuses not stop, just passed and passed and the people watching and waiting, I thought it was a momentary problem, but now I find that this takes several days. Back is even worse, no longer reaches Metrobus El Caminero low but all in La Joya that was not designed as a terminal and therefore is insufficient, only has one exit turnstile and down the crowd becomes a chaos smack some men push and children and old people so he could leave, I suffer from claustrophobia and I was desperate, because they kept coming metrobuses and downloading of my people and yet we could not leave, because in addition to the pedestrian lights and take long to get is very short, so people are gathered in the median and prevents others to follow out. This measure was taken a desk officer that clearly lacks common sense.
Then when you finally make it out and cross the street, you have to walk a "bench" practically dirt and holes, broken to build the Metrobus and so remained since then, delegates and delegates will come and the stool becomes a lake of mud in the rainy season and dry terregal time and have the above as the driver to carry or worry.

No information of any kind anywhere, the police are not trained or inform them about anything and therefore can not tell, nobody knows at what time or where they transfers, because they vary, one day Dr. Gálvez I asked a cop if there was taking the Indios Verdes and I said sometimes yes, sometimes no, but could not say yes when and when not.
already forgot their vaunted input area for women, children, elderly and disabled, and is full of great guys who take hold of the best places and if you drive a woman or an older baby is a lady who to give the seat, no one watches that respects the area, the police themselves are uploaded through the door and there they stay. The Metrobus has
tweet but instead of putting a person trained and informed tweet put a dude who has no not know anything and did not answer any tweet because they know what to say or because you pay more than just writing a couple of silly day.

finish grinding to have new units within a few monitors with an atrocity that is called "Urban TV 'and are an abuse and violation of rights of users, I agree that there is advertising on transport but must be silent, we have the right not to see if we want, but it's hard not to hear, these monitors will howl the same commercial over and over and over again, you also play music of such quality as Paulina Rubio, Belinda and some small groups that are copies of Timbiriche, some rappers Americans and other atrocities like that, but even if the music of angels, can not force people to listen. Since you can not read and if you want to hear your own music, it mixes with the cries and becomes noise.
Sometimes the service is short on reform, if reform is to track events, marches and bicycle path to urge an overpass on Insurgentes, you can not leave for the city in half at the slightest provocation.

If you want presidential Ebrard has to start listening to ordinary people have to understand to win the votes must first convince the people of the City and only then make the rest of the country and has little time. For

Indeed, it now appears that according to "polls" the inhabitants of Mexico City and we became fools and now we will vote for Betty Paredes back the PRI did in Mexico City? Do not let such a thing!

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-WANT TO SEE SOMETHING MORE IMPORTANT FOR TV TIRED OF THE MEDIA-nonsense GIVE YOU A JOB DATA

Tired see the "MALES OF SUPPLY" program how much fight in Air, showing his miseries, flaunting their money, their sexuality and so on, that the television media as concerned with FREEDOM OF PRESS, you are punishing airing in the Morning MOVIES in Siesta, and the week you go up a sign of child protection, haha, IRONY IF ANY

long Well you better options, but you are lucky enough to have cable TV, you can see for PUBLIC TELEVISION ARGENTINA, very interesting programs on THE HISTORY ARGENTINA, in the GAME OF THE BICENTENNIAL addition to visiting places of Argentina, those who never go on tour in the tourist brochures, know their people, their people. FIND OUT as there are youngsters who are not RELATED to any government, and only have that record FIGHT and put all their knowledge to the SERVICE OF THE COMPANY studying, creating new products for low-income people, learn

In the morning, have medical show, very, very important, they teach you on the whole health agenda, you'll be amazed with simplicity that spread it.

That itself does not expect to find between legs everywhere, LOLAS, tails, SHOWS THE PIPE, nor do you have messages like 100 times with your cellphone gastanto silver in your family, to save someone earning $ 30,000 per month and crying saying that all he wanted was FULFILL THE DREAM OF PEOPLE andaaaaaaaaa. NOTEBOOK24HS-Daniel

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UNSAFE IF ANY, AND YOU TELL THE CREE naive THAT ARE TO PROVIDE SERVICES TO CLIENT

Call centers: Are they helping or is a trap for consumers dissatisfied?

Long annoying music sessions in the ear, many more voices of machines than people, full menu of options that do not meet the needs of the caller. All this is quite common for the client that communicates, dissatisfied with a call center. Much more common to hear the other side of the solution to your problem that afflicts.

A recent report by the Consumers Association Argentinos services found that most claims are users of telephony, both fixed and mobile . In the first case, the most common complaint goes through the delay in repairing the lines. In the second, the difficulty for removing a service.


Stella Carniel, responsible for the report, adding that the most difficult time to communicate with a customer service center is finding the person who can solve a problem, if it exists . "The effectiveness of call centers is limited. The ability to meet so many complaints is low, which makes people sometimes hesitate to call, "he says. It also recognizes that this situation does not usually happen:" Sometimes they seek to gain from exhaustion. "

version is well known that users have over the operation of customer service centers. But what do the charge of receiving and attempting to solve customer problems?
Five former employees of these centers will LA-NATION only weapon available to meet and / or fix a minimum of questions.

As agreed on is that the employee who answers the phone has good will to try to resolve problems of users, but the tools we have, the pressures of the company to reduce the length of calls and even make them repeat excuses not to deal with the problem are stronger than any personal commitment.

That told Ignacio, 29, who worked in the area of \u200b\u200btelephone customer of a company providing cable television services and the Internet. "The training they give to a person who enters is very basic. In my case, I knew absolutely nothing about computers and should stick to the steps you gave me, and expect it to solve the problem, "he said.

But what happened if the basic instruction not served? "There, the company called me to say that the client had a problem with your operating system or your network."

Ignacio told also that there were other methods to "get rid" a customer with a problem they could not fix. He recalled having said "wait what happened to someone more qualified" often, though I knew that he took the post was not better trained to solve the problem.

With this, or the also classic "reboot and call back, managed to move to the next user, another primary objective, and that operators should take care of 80 calls per day, an average of 4 minutes each. "When you saw that you spent time, we were starting to get nervous," he said.

Mariana worked at several call centers. From their point of view, in most cases this type of care does not serve the customer. But it says the same utility for the company.

"At one time I made personalized attention. My boss told me that we just could serve 10,000 people, when in a call center, at the same time, that amount is multiplied by ten. The intention of call center is not to solve all orders, much less, but filtering "he says.

No results found. Gustavo, 26, served two years in the plant of a major social work. Shifts are responsible for providing and receiving complaints. Most claims were for patient dissatisfaction with medical care.

In such cases, we took the complaint, they asked the name of the physician and patient warning him that his claim would be entered in the database. Gustavo recalled: "That people often turned to call to make an appointment. And he gave a very professional appointment which had complained. So what's the use?".

Mary spent two years talking with customers from Argentina cellular dissatisfied Americans. This form of decentralization of the service, he said, has even less likely to solve a hypothetical problem.

"The fact that the call center is separated from the company for which the customer makes a problem. The representatives were only able to follow step by step instructions. We had a system in which everything you could do was to click "next" and, at best, write a complaint, "he said.

His conclusion is not very hopeful: "When a representative of a call that will tell you to write your complaint, it is almost like kicking the problem to the next agent to which the client will call. Rarely such complaints are taken into account. "

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